Delivery and Returns
Everything here is printed to order, which means nothing is made until you buy it no overstock, no waste, no boxes of unsold stock in my spare room.
Delivery
Making your order: 3–5 working days. Everything is printed in the UK.
Then delivery on top of that:
- UK: 1–5 working days depending on the service chosen at checkout
- Europe: 3–5 working days
- USA: 3–5 working days
- Rest of world: 7–10 working days
So a UK order typically arrives within a week to ten days of ordering. Please allow for both stages when you’re ordering for a birthday or Christmas.
Delivery is charged at checkout and shown before you pay.
Tracking: If you choose a tracked service, I’ll email your tracking number when your order is dispatched.
If your parcel doesn’t arrive: check with your local delivery office first, as parcels are often held there. If it still hasn’t turned up, email me. I can’t claim for a lost parcel until 10 working days after dispatch for UK orders, or 28 days for international orders, so please bear with me on the timing.
Customs and duties: orders outside the UK may attract import duties or taxes on arrival, which are the customer’s responsibility. I have no control over these and can’t predict what they’ll be.
Your right to cancel
You have 14 days from the day your order arrives to change your mind, for any reason. You then have a further 14 days to send it back.
To cancel, email [your email address] with your order number. You don’t need to give a reason.
Getting your money back
Once I’ve received the item back in unworn, unwashed condition with any tags still attached, I’ll refund the full price you paid, including standard outbound delivery, within 14 days.
You cover the cost of return postage. I’d recommend a tracked service, as I can only refund items that actually arrive.
If something’s faulty or wrong
If your order turns up damaged, misprinted, or isn’t what you ordered, that’s on me, and it costs you nothing.
Email hello@seaglasshunting.com within 28 days of dispatch with your order number and a photo of the problem, and I’ll sort a replacement or a full refund, including all postage. Don’t send it back until we’ve spoken.
How to return something
Email hello@seaglasshunting.com with your order number first, and I’ll send you the return address. Please don’t send anything back before getting in touch, as I need to know it’s coming.
A note on sizing
Most returns are sizing, so it’s worth a minute before you order. Full measurements in centimetres are on every product page.
The Stella Expresser tee is a fitted women’s cut — size up if you prefer it loose. The Cruiser 2.0 hoodie is unisex and generous, cut to layer over a jumper — size down if you want it closer.
If you’re between sizes or unsure, email me. I’d much rather answer a question than process a return.
Non-returnable items
Digital products, including the UK Sea Glass Field Guide, can’t be returned once downloaded. If there’s a problem with your file, email me and I’ll fix it.
This policy doesn’t affect your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.